Tax & efile Frequently Asked Questions
To use our software, all you have to do is click Start My Tax Return, answer a few questions, preview and verify your completed tax return, and click a button to e-file.
Click on the questions below to learn more about our software:
• Is your software guaranteed?
• What are your system requirements?
• What is e-file?
• What’s the fastest way to get my refund?
• Can I file a federal return without a state return?
• Can I start a return one day and finish it another?
• What federal forms are supported by your software?
• What state returns are supported by your software?
• Is my information secure?
• How can I pay for your service?
• How can I pay the IRS if I owe them money?
• When will I receive my refund?
• Where can I find prior years returns?
Still want to know more? Go to our Support page for more info.
What are your system requirements?
A connection to the Internet (14.4Kbps or higher is recommended)
Web browsing software that enables secure connections. Top
What is e-file?
E-file allows you to electronically file your tax returns with the IRS. In other words, rather than send your tax return via US Post, you send your tax return via the Internet. E-file allows higher accuracy of your return and faster refunds. Top
What’s the fastest way to get my refund?
IRS communications state that refunds are typically issued … even faster with direct deposit (in less than 21 days). Top
Can I file a federal return without a state return?
Yes. You do not need to file both federal and state returns at the same time. Top
Can I start a return one day and finish it another?
Yes. With our software, you can complete your return at your own pace. You can take a break of an hour or a week. Just log-off and log-on when it’s convenient. To log-on, click the Continue My Return button that appears on most pages on our site. Top
1040, 1040-SR, & 1040X
- W-2 Wages & Earnings
- W-2G Gambling Winnings
- 1099-G Unemployment Comp
- 1099-R Retirment Income
- 1099-INT Interest Income
- 1099-DIV Dividend Income
- 1099-B Stocks & Bonds
- 1099-MISC Miscellaneous Income
- SSA-1099 Social Security
- Schedule 1
- Schedule 2
- Schedule 3
- Schedule A
- Schedule B
- Schedule C
- Schedule D
- Schedule E
- Schedule EIC
- Schedule R
- Schedule SE
- Schedule 8812
- Form 982
- Form 1310
- Form 2106
- Form 2441
- Form 3800
- Form 3903
- Form 4137
- Form 4684
- Form 5329
- Form 5405
- Form 5695
- Form 6251
- Form 8283
- Form 8379
- Form 8606
- Form 8615
- Form 8814
- Form 8829
- Form 8862
- Form 8863
- Form 8880
- Form 8888
- Form 8889
- Form 8917
- Form 8941
- Form 8949
- Form 8958
- Form 8959
- Form 8960
- Form 8962
- Form 8995
- Form 4868 Extension
Is my information secure?
How can I pay for your service?
Pay for services: We accept e-checks and most major credit cards. Top
How can I pay the IRS if I owe them money?
You can choose direct debit, credit cards or mail in your payment using Form 1040 V. Top
When will I receive my refund?
If you e-file and use direct deposit, you should receive your refund in less than 21 days after the IRS has accepted your return. Otherwise, it takes the IRS about 6 to 8 weeks to mail a refund check. Top